Referral from your doctor
If you and your doctor agree that you should be referred to secondary care for investigation or treatment you will be offered a choice of hospital. This will usually be done through the Choose and Book computer system.
We will assist you in this process to both choose a hospital and book and appointment.
If you require more information regarding the services that each hospital provides a booklet is available at the surgery or you can go to the NHS Choices website at http://www.nhs.uk/ServiceDirectories/Pages/ServiceSearch.aspx
If your appointment is not dealt with by the Choose and Book system and you have not heard anything from the hospital within SIX weeks, then you may wish to telephone the hospital to check on progress with the booking clerk in the department you have been referred to.
Key numbers for hospitals
After your appointment at the hospital
Tests ordered by your hospital specialist are not sent to your GP but are usually discussed at a follow-up appointment at the hospital \ clinic. If you have any queries about hospital arranged tests please contact the secretary of your consultant’s secretary.
Once you have had your appointment, letters from the hospital may take a few weeks to get back to your Doctor.
If you need to see your GP again to discuss further treatment allow 4 weeks for the hospital to inform your doctor of the outcome. When booking an appointment you may choose to ask the receptionist if a letter has arrived to avoid a wasted trip.
Any follow up appointments at the hospital will be sent to you by the hospital. If you do not receive an appointment, please contact the booking clerk in the department you have been referred to, alternatively there may be more specific contact details on any previous correspondence that you have from them
If you are unhappy with the service that you are receiving you can call:
Patient Advice and Liaison (PALS)