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We are trialling sending text messages for appointment reminders and some clinic recall reminders. If you would like to have this service you can give consent by  logging into our online system, selecting the change contact details tab and ticking the consent box (no other details will be changed) or by completing a consent form at the surgery

Referral from your doctor

If you and your doctor agree that you should be referred to secondary care for investigation or treatment you will be offered a choice of hospital. This will usually be done through  the Choose and Book computer system.

We will assist you in this process to both choose a hospital and book and appointment.

If you require more information regarding the services that each hospital provides a booklet is available at the surgery or you can go to the NHS Choices website at

If your appointment is not dealt with by the Choose and Book system  and you have not heard anything from the hospital within SIX weeks, then you may wish to telephone the hospital to check on progress with the booking clerk in the department you have been referred to.

Key numbers for hospitals  

Lister Hospital    


01438 314333



01223 245151


WelwynGarden City                            

01707 328111



01462 422822


After your appointment at the hospital

Tests ordered by your hospital specialist are not sent to your GP but are usually discussed at a follow-up appointment at the hospital \ clinic. If you have any queries about hospital arranged tests please contact the secretary of your consultant’s secretary.

Once you have had your appointment, letters from the hospital may take a few weeks to get back to your Doctor.

If you need to see your GP again to discuss further treatment allow 4 weeks for the hospital to inform your doctor of the outcome. When booking an appointment you may choose to ask the receptionist if a letter has arrived to avoid a wasted trip.

Any follow up appointments at the hospital will be sent to you by the hospital. If you do not receive an appointment, please contact the booking clerk in the department you have been referred to, alternatively there may be more specific contact details on any previous correspondence that you have from them


If you are unhappy with the service that you are receiving you can call:

Patient Advice and Liaison (PALS) 

Lister Hospital             

01438 784779

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website